SHIPPING & RETURNS

SHIPPING POLICY

Delivery information:

The WellGood Dog Co. is happy to deliver all over the UK, via Royal Mail or courier, for our delicious home baked treats and all other treats,

EXCEPT Birthday cakes and Pup Cakes. These are very delicate and are only suitable for pre-arranged COLLECTION or LOCAL DELIVERY

Our treats are freshly baked in small batches, so we will deliver just as soon as we possibly can. We will let you know when we have dispatched your order via the email address provided at checkout.

We calculate our postage & packing by weight please allow 3-5 days for delivery

Weight Cost Method

Upto 2kg

£3.49

Royal Mail

2kg -5kg

5kg-10kg

10kg -15kg

15kg +

£6.59

By Courier

£8.49

£10.49

By Courier

Price on application

RETURN & EXCHANGE POLICY

We will do our upmost to ensure you are happy with your purchase.

If for any reason you are not, please contact us via email below quoting your order number and reason for return.

We accept returns within 14 calendar days of dispatch - please ensure you get proof of postage.

Please pack appropriately so we receive the item(s) back in good condition - and unopened.

Include a note with your order number and reason for return.

No refunds will be given after 14 calendar days.

All returns are made at purchasers cost.

Refunds will be made within 30 days of receipt of product by us.

All refunds will be made by the same method of purchase i.e. Debit/ Credit card or PayPal account.

This returns policy does not affect your statutory rights.

Email: jackywells@talktalk.net