OUR POLICIES
CUSTOMER CARE
Here at the WellGood Dog Co, We produce a range of our own dog biscuits, pup cakes and treats as well as supplying items from our trusted suppliers,
all of which conform to the very highest of standards.
We truly believe both you and your pup will love our tasty treats and everything else we have to offer
However for any reason you are not satisfied or you have a complaint please to do not hesitate to contact us
by phone 07471 892245
or by email jackywells@talktalk.net
HEALTH & HYGIENE
We take the health and wellbeing of your pet very seriously,
We are Defra and Trading Standards approved:
DEFRA 10/019/8110ABP/PTF
EC Feed reg number GB071E4572
Our premises are inspected on a yearly basis by APHA (Animal & Plant Health Agency)
Our products our sent away for regular routine bacterial testing to ensure their safety, and that our practices are up to a high standard.
DATA PRIVACY & SECURITY
Statement of GDPR Compliance
This statement has been produced to ensure you of the safety and of the procedures surrounding the data held by me about you.
What is Held, Once you purchase from us
We hold your Name, Address, Email Address, Telephone numbers,
No information that I have is shared with ANY third party
What it is used for
Contact between us, via e mail, phone or text, to contact you if there are propblems with your order, or to inform you of products you may be interested in.
Where is it Kept
Names, address, emails, phone numbers are stored securely on my mailer within my website, only accessable by us. You can opt out of communications at any time
All of these are secured with passwords and are accessible only by myself.
Your Rights.
You will be informed of any breach as soon as possible, by telephone and then by email.
You have a right to view all records I hold for you at any time – these will be provided by email within 72 hours. You have the right to have all records deleted when requested without reason or delay,
THESE CAN BE REQUESTED BY EMAILING ME ON jackywells@talktalk.net
PAYMENT METHODS
WE ACCEPT
Credit / Debit Cards
PAYPAL
And cash on collection